and Non-Geographic Telephone Numbers
Ordered a cable protector from PC World Business on Sunday. I thought ordering on the internet was supposed to make life easier, but instead, first of all their order form insisted I entered a geographic telephone number (number starting 01… or 02… here in the UK) even though my company uses a non-geographic (0845 – local rate call) number. Grrr! But not too bad, fairly typical, but how about this – they then called on Monday morning and left a message for me to call them back on an 0844 number to double check my order…
Well, for those of you who don’t know, when you call an 0844 number you’re charged local rate ok, but the organisation you’re calling will probably be making money on the call you’re making too. So PC World Business insist I give a geographic number, then only allow me to call them on a money making number! Hmmm…
AND THEN, when I called them, I was asked for the delivery address (the same one as on the order form) and put on hold for a few minutes whilst they “checked” only to be told everything was ok and thanks very much… when I asked why they called they didn’t give me an answer really, something about part of the checks they like to do…
So, I ordered on the internet for the convenience, then had to waste my time calling them (on a non-geographic 0844 number, which they’ll probably gain revenue from) only to be told no problem, everything is OK.
Hey PC World Business - you need to think about your order process! Any comments?
oh – the cable protector arrived today (Tuesday) – so that bit of the order process works.
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