Avoid These Truly BAD Email Practices
Last week I wrote about follow up emails and that made me think more about some of the emails that I don’t like, the ones that irritate me. The ones that will be leaving a bad impression on customers.
I’m sure we all must have things we hate about emails, so I thought I’d give some examples of what to avoid.
Three Examples of Really Bad email Practice to Avoid
- There’s one organisation (nameless, for now) that I email regularly. I immediately receive a reply thanking me for contacting them – so far so good – and then telling me that they’re really busy at the moment and won’t be able to reply for least 48hours – oh dear, I wonder what they really think of my message! (I know what I think of their message.) And what makes this worse, is that this auto-response has been the same for at least 1 year. If they really are so busy, then why not clear the backlog?
- Someone contacts me by email and then in the email, tells me not to reply to the email! I don’t care how busy these busy people are – they can use their sophisticated email systems to sort out the replies to their ‘unmonitored’ email box and stop telling me what not to do.
- Emails that have a standard subject, so I don’t know what it’s all about until I open it – and of course it’s then hard to find it again!
My top tip this week – avoid these three bad email practices. What else would you like to add to the list?
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Your blog made me smile! I am sure I could add a few more pet hates, one that springs to mind is somethat sending an email which is a blatant sales pitch saying that they were at the same meeting as you, but they may or may not have spoken to you. If they can’t remember whether they have spoken to you or not, then it is just spam, isn’t it?
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